Greg Billings ("The Customer Whisperer") is a music industry veteran and former owner of Steinway Piano Gallery in Bonita Springs, Florida. His columns provide
in-depth solutions for marketing and sales issues in music products dealerships.

JANUARY 2014
Cut. Costs. Now.
The top 10 ways to cut costs right away
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May 2014
Break Conventions
See through conventional wisdom and become a better decision maker
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June 2014
Communications 2.0
A breakdown on communicating in the digital age
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July 2014
The 17-Minute Rule
Keeping your sales message succinct can make all the difference
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August 2014
Art of Story-selling
Tell your customers a story when selling them on a product
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September 2014
Mono-Tasking 101
Give your undivided attention to customers
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October 2015
What I Learned in 50 Years
Looking back on 50 years in the MI business
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