Blustream, Tri-Tech Team to Streamline Customer Engagement

Blustream.io, after-sale product experience platform, has partnered with Tri-Technical Systems (Tri-Tech), point-of-sale (POS) software company for music retailers, to revolutionize experiences for music retailers and players alike.

“The future of customer experience is not only in selling or renting instruments, but in forging meaningful connections with your players,” said Paul Acton, CEO of Tri-Tech. “We are thrilled to be partnering with Blustream to bring this vision to life for music retailers across the country. With Blustream, retailers can more easily cultivate long-lasting connections with customers to both drive customer loyalty and revenue growth.”

This partnership allows retailers to easily embed Blustream’s technology into the Tri-Tech AIM music POS software, helping retailers engage customers with automated, personalized messages based on their instrument needs to increase customer lifetime value and drive growth.

As a leader in POS software for music retailers, Tri-Tech’s AIM is an integrated and robust point-of-sale and retail management solution that offers inventory control, automated purchasing, customer management and loyalty programs, sales reporting, employee security and more. AIM is designed for music retailers and contains everything a music store needs to effectively manage its business.

“Now more than ever, musical instruments must be the glue between retailers and players,” said Ken Rapp, CEO and co-founder of Blustream. “With Blustream, we let the instruments do the talking — with our technology providing automated, personalized SMS messages to players based on predictive player behaviors and usage data. With our Tri-Tech partnership, we are helping music businesses to create long-term relationships with musicians using the instruments they rent and sell.”

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