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 JANUARY 2011Why the Lights Went Out A cautionary tale about diversification, customer service and lighting shops {DOWNLOAD ARTICLE} FEBRUARY 2011Finding Good Apples How to avoid hiring seemingly good prospects who turn into sour apples on the job {DOWNLOAD ARTICLE}{READ ARTICLE} MAY 2011Curbing Entitlement How to set today's hires straight when it comes to their unrealistic expectations {DOWNLOAD ARTICLE} JUNE 2011May, I, Like, Help You? Getting the word 'like' out of your staff's vocabulary will encourage proper communication {DOWNLOAD ARTICLE} JULY 2011 Small-Box Lessons Independent music lesson programs have an X factor that big-box retailers can't replicate {DOWNLOAD ARTICLE} AUGUST 2011Scan Me, Please QR codes offer free value-added advertising {DOWNLOAD ARTICLE} {READ ARTICLE} SEPTEMBER 2011Digital Age Advertising A new strategy for integrating digital and print advertising {DOWNLOAD ARTICLE} {READ ARTICLE} OCTOBER 2011Texting on the Job Letting employees text on the job can benefit your store {DOWNLOAD ARTICLE} NOVEMBER 2011Would You Like Fries With That? Adapt the fast-food model to accessory sales {DOWNLOAD ARTICLE} {READ ARTICLE} |